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Return and refund policy



RETURNS

You must receive authorisation in writing from Kaross before any products may be returned.

We will do our utmost to supply the correct products but if for any reason we supply the wrong products, i.e. where the items supplied evidently do not correspond with the items purchased, we will enter into correspondence with you to best rectify the error.

Kaross does not guarantee that any products advertised on our site will be in stock at the time of purchase. Where an item is purchased and we find the item is not in stock any more, we will enter into correspondence with you to decide on and supply a suitable replacement for the item purchased.

Kaross reserves the right at all times to decline and cancel an order prior to delivery. See our Terms of Service for more information.

Kaross’ liability in all instances will be limited to replacing incorrect items, or refunding monies paid by you when placing the order, but only upon receipt of the returned products if applicable.

Due to products being of a handmade nature, the definition of a wrong product does not extend to variations in design, colour or any other attribute of the product originally purchased, unless the purchase description explicitly states that specific designs or attributes of the product are required.

Kaross does not accept returns or provide refunds if products are damaged in any way during shipment, due to handling, delays in delivery, or any other such events. It is the responsibility of the client to ensure that shipments are comprehensively insured against such events. We will do our best to ensure that we ship with a reputable courier company, but we do not accept any liability for any damages during shipment.

Our policy lasts 30 days. If you have not notified us within 30 days of receipt of an order that you wish to return a product, then unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. You must also return it in the original packaging.


REFUNDS (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, once the item has been returned and the refund approved.

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