Terms and Conditions
1. Detailed Description of Goods and/or Service
Karosswerkers (Pty) Ltd is a business in the manufacturing and retail industries that manufactures and supplies world-class hand-embroidered textiles/functional art.
2. Delivery Policy
Order Processing
Subject to availability and receipt of payment, orders will be processed within 10 working days.
International Shipping Costs & Delivery Times
International shipping costs are calculated at checkout based on your delivery destination and selected shipping method. Where available, you can choose from the following shipping options:
DHL Express — Duties & Taxes Excluded
Estimated delivery: 4 business days
Duties and taxes are not collected at checkout and may be payable separately upon arrival in the destination country.
FedEx International Priority — Duties & Taxes Included
Estimated delivery: 4–6 business days
Applicable duties and taxes are calculated and included in the total amount payable at checkout.
UPS Worldwide Saver — Duties & Taxes Included
Estimated delivery: 4–6 business days
Applicable duties and taxes are calculated and included in the total amount payable at checkout.
TUNL Economy — Duties & Taxes Included | USA Only
Estimated delivery: 10–14 business days
Available for orders shipping to the United States only. Applicable duties and taxes are calculated and included in the total amount payable at checkout.
Delivery times are estimates and may vary depending on the destination, international shipping schedules, customs processing, courier delays, or other circumstances beyond Kaross’ control.
Local Shipping Costs & Delivery Times:
Orders delivered within South Africa, qualify for free delivery.
Local deliveries within South Africa are generally shipped via The Courier Guy.
Estimated delivery: 2–7 business days
Gueteng: 2–3 business days | Cape Town: 3-7 business days
Kaross reserves the right to use alternative courier services at its discretion.
Urgent Orders
If you require urgent shipping, please contact info@kaross.co.za prior to placing your order. Additional fees may apply.
International Duties & Taxes
Duties and taxes are handled differently depending on the shipping method selected at checkout.
FedEx International Priority, UPS Worldwide Saver & TUNL Economy
When selecting one of these shipping options, applicable duties and taxes are calculated and collected at checkout. The amount charged for duties and taxes will be displayed separately as part of your checkout total.
This means that the applicable import duties and taxes have been prepaid as part of your order, helping to avoid additional customs charges being collected from you upon delivery.
DHL Express
When selecting DHL Express, duties and taxes are not included in the amount paid at checkout
Orders shipped outside of South Africa may be subject to customs duties, import taxes, and handling fees imposed by the destination country.These charges are determined by local customs authorities and are beyond Kaross’ control.
Any duties, taxes or customs charges applicable to a DHL Express shipment are the responsibility of the recipient and may need to be paid directly to DHL or the relevant customs authority before delivery.
Kaross is not responsible for delays, non-delivery, returns, or abandoned shipments resulting from unpaid customs charges.
If a DHL Express order is held by customs or returned due to the recipient’s failure to pay applicable duties, taxes or customs charges, Kaross cannot refund or reship the order.
4. Export Restrictions
The products offered on this website are available to customers worldwide. The offering on this website is however dependant on the export restrictions of the available shipping options.
5. Return and Refund Policy
The provision of goods and services by Karosswerkers (Pty) Ltd is subject to availability. In cases of unavailability, Karosswerkers will refund the client in full within 30 days, or otherwise replace the previously selected item with a suitable replacement. Cancellation of orders by the client will incur a 0% administration fee, provided that the item has not yet been shipped.
6. Customer Privacy Policy
Karosswerkers (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be accessed on: https://www.justice.gov.za/legislation/acts/2000-002.pdf
7. Payment Options Accepted
Payment may be made via Paypal, Visa, MasterCard, Diners, or American Express Cards or by bank transfer into the Karosswerkers (Pty) Ltd bank account, the details of which will be provided on request.
8. Card Acquiring and Security
Card transactions will be acquired for Karosswerkers (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
Users may go to www.paygate.co.za to view their security certificate and security policy.
9. Customer Details Separate from Card Details
Customer details will be stored by Karosswerkers (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
10. Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. However, Karosswerkers (Pty) Ltd processes all orders in USD. Prices in our store can be viewed in any one of several currencies; you will check out using USD at the most current exchange rate.
11. Responsibility
Karosswerkers (Pty) Ltd takes responsibility for all aspects relating to the transaction, including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods through relevant courier services.
12. Country of Domicile
This website is governed by the laws of South Africa and Karosswerkers (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (513 La Gratitude Farm, Letsitele, Limpopo, 0885).
13. Variation
Karosswerkers (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
14. Company Information
The website is run by Karosswerkers (Pty) Ltd (private company) based in South Africa, trading as Kaross and with registration number 2018/199477/07 and Janine Pretorius as director.
Karosswerkers Contact Details
Company Physical Address: 513 La Gratitude Farm, Letsitele, Limpopo, 0885.
Email: info@kaross.co.za | Telephone: (+27) 71 334 6194