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Terms and conditions for shopping online

Shipping is free for orders above $350 and for all orders delivered in South Africa. Shipping costs for orders below $350 will be for the client’s account. We use a courier service for all orders, for South African and international shipments. 

When you place an order in our store, the shipping costs will be calculated automatically (provided free shipping does not apply) and will be added to the cost of the order, before you proceed to payment.

We will endeavour to ship your order as soon as possible after payment has been received, but note that delivery times may vary depending on the destination and customs clearance.

If urgent shipping is required you must contact Kaross at info@kaross.co.za, prior to making the purchase, to confirm if this is possible. 

Kaross does not automatically provide insurance on shipments. Where insurance is required you must contact us in advance of making the purchase, and all costs will be for your account. Also take note of our Returns & Refunds policy.

Prices in our store can be viewed in any one of a number of currencies, but please note that checkout and payment will be in US Dollar via PayPal (account, credit or debit card payments), or bank deposit into the Kaross bank account. 

Please note that any shipment to a destination outside of South Africa may incur tax and/or customs duty in the destination country. These are determined by the destination country and cannot be determined upfront. Whilst we do our best, within the allowances of current trade policies, to mitigate any duties payable by our clients, Kaross accepts no liability for any taxes or customs duties that may be payable.

Kaross also does not accept liability for any returns, or failure by the intended recipient to collect the order, or failure by the shipper to deliver the order, because of any unpaid taxes or customs duties.  We will not refund you for any purchases not collected or delivered in such instances.

Please also refer to the following:

Terms of Service

Return and Refund Policy

Privacy Policy

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